Troubleshoot audio or video issues with uploads on YouTube

If yous're having problems with the sound or video of your upload, attempt these troubleshooting steps to solve the issue.

Audio issues

Audio and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your sound rails is shorter or longer than your video, your audio and video may non sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video'southward sound is playing correctly on a figurer just not on a mobile device, your sound may have poor mono compatibility.

Videos often take stereo sound, which contains audio for left and correct speakers (like headphones). Near mobile devices only have one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the sound quality or mute the audio. This problem often happens when several audio recordings are used into one video.

Make sure your audio is "in phase."

Other audio or video bug

Editing your video's settings can solve mutual audio and video issues. To review and change your video'south settings:

Open the video in a video editing plan

To open your raw video, use a video editing plan on a computer. If you recorded your video on a mobile device, yous can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, l, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are as well adequate.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video bug

New video tin can't be played in higher qualities (4K, 1080p)

When you upload a video, information technology will initially exist processed in a low quality. This process helps yous consummate the upload catamenia faster. Higher qualities, such as 4K or 1080p, tin take more time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be available in all qualities, try uploading your video equally unlisted starting time. Y'all can after make your video public in one case all qualities are available. Larn more nearly video quality for new uploads.

Notation:College qualities like 4K may not be available on specific devices or browsers considering of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video'southward transfer characteristics, color primaries, and color matrix coefficient metadata friction match how the video was mastered.

  • Non-HDR videos: Employ BT.709
  • HDR videos: Learn more

If colors all the same aren't rendering correctly, it may exist due to your browser or device. To isolate the problem, exam your original video andyour YouTube upload on other browsers.

Other sound or video issues

Editing your video'due south settings tin solve common audio and video issues. To review and change your video'southward settings:

Open the video in a video editing plan

To open your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, yous can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, 50, lx FPS rates are preferred. Other less-mutual frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salvage and export

Once the video has the recommended settings, re-upload the video on YouTube.

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