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Resolving issues when your credit bill of fare fails

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Sometimes you're unable to submit or update your credit card data. This article describes some mutual error messages and how to solve them.

This article contains the post-obit sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Client Support

Resolving transaction errors

You lot might one of the following transaction errors when you submit your credit bill of fare information. Often, a call to the credit bill of fare provider resolves many of the problems that cause this type of error, including: holds, credit limit issues, and transaction limits.

If you receive an mistake message upon saving the bill of fare, please try re-entering your card over again after clearing cache/cookies, merely by using a unlike browser with the following criteria in mind:

• Cardholder  field contains but the first and final name of the cardholder when possible. Omit center initials, middle names, and business organization names (unless the business concern proper noun is the sole name on the card).
• Postal Code  field contains but the starting time five digits if y'all are in the United states. Practise not include whatsoever extensions.
• Country is required if you are in the US.

Resolving payment errors

You might run across a payment mistake when you log in, after you have entered your credit card data. Nosotros understand that cards expire and things happen, so Zendesk provides a grace catamenia allowing time to update the card.

In this case, you have an open invoice that we were unable to charge to your menu on file.

With each failed charge, an email with more information well-nigh the specific payment attempt, including an fault code and description, is sent to the billing contact(s) for the account. The most mutual fault codes are listed in the next section.

Oftentimes these types of errors can be solved by updating your credit carte information, to update your credit card on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following tabular array bear witness some mutual error codes that might occur.

Error Code	Clarification	Resolution
4 - Hold-call	Option-upward carte du jour (no fraud)	Your card may take been reported lost or stolen, or the business relationship has been closed. Phone call your credit card issuer (the phone number is ordinarily on the back of your menu) to resolve the result.
5 - Pass up	Do not honour	Call your credit card issuer (the phone number is usually on the dorsum of your card).
14 - Card No. Error	Invalid menu number	Re-submit your credit carte, in example you entered your card number incorrectly, or utilise a dissimilar credit bill of fare.
41 - Concord-call	Pick-upwards carte (fraud: lost card)	Your card may have been reported as lost or stolen, or the account has been closed. Call your credit menu issuer (the phone number is usually on the back of your card) to resolve the issue.
51 - Reject	Insufficient funds	Submit payment using a different credit card or telephone call your credit card issuer (the phone number is unremarkably on the back of your carte du jour) to make sure you have sufficient funds to brand the payment.
54 - Expired Card	Credit card has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new carte du jour number.
57 -Serv not allowed	Transaction not canonical	Call your credit menu issuer (the telephone number is normally on the back of your carte) and enquire them to approve the transaction.
430190 - Not authorized	Banking concern has declined the transaction	Call your credit bill of fare issuer (the phone number is usually on the back of your card) and ask them to approve the transaction.
430285 - Do not honor	Bank has declined the transaction	Telephone call your credit menu issuer (the phone number is usually on the back of your card) and ask them to corroborate the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your account	Submit payment using a different credit card or phone call your credit card issuer (the phone number is ordinarily on the back of your card) to make certain you have sufficient funds to make the payment.
430357 - Lost or Stolen Card	Bank has frozen your card because the card may have been stolen or is missing	Contact your bank to have your bill of fare reactivated or ask the depository financial institution to issue y'all a new ane.
430306 - Expired Card	Credit card has expired.	Submit payment with a credit carte du jour that isn't expired and update your payment information with the new card number.

Contacting Zendesk Customer Support

If you continue to receive errors and your credit card provider cannot resolve the issue, contact Zendesk Customer Support for help. Provide the last four digits of your credit bill of fare, your subdomain (for example, mycompany.zendesk.com), the error lawmaking, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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